Recently, we have noticed that some printer users were plagued by supply memory error. So, we did some research on this error and decided to publish this blog. In this blog, we will introduce the causes and solutions of this error message. Hope it will help you clear the error in HP printer.
What is Supply Memory Error?
Supply memory error is an error message displayed on HP printer screen when the supplies are incompatible or undetectable. Once you receive this error message, you can no longer print with the supplies installed. The most common supply memory error codes are 10.10.00, 10.00.02, 10.00.10, 10.00.00, etc.
This error message usually appear in HP M152-154 series, M252-254 series, M452-454 series, M402-404 series printers. One thing these printers have in common is that they all use toner cartridges with IC chips.
Common Supply Memory Error Codes
HP printer error codes include four or six digits grouped into pairs by a full stop.
The Error Codes starting with “10” always indicate a Supply Memory Error. Details are as follow.
- 00.XX means Black toner undetectable
- 01.XX means Cyan toner undetectable
- 02.XX means Magenta toner undetectable
- 03.XX means Yellow toner undetectable
- 10.XX means Transfer roller undetectable
- 22.XX means Transfer Belt undetectable
- 23.XX means Fuser unit undetectable
- 31.XX means Toner collection container undetectable
- 39.XX means Document feeder undetectable
- 99.XX means Several supply items undetectable
The Causes of Supply Memory Error
There are two main reasons for the error: compatibility issues of printer supplies or poor chip contact.
Wrong printer cartridges were installed
Some printer users may mistake some different toner cartridges with identical looking. A wrong printer cartridge will prevent the machine from recognizing it and lead to supply Memory Error.
Defective printer cartridges were installed
When you install a printer cartridge with a damaged chip, the printer will fail to read the data from the chip. Then your printer will display supply memory error.Firmware updates on printer
Just so you know, HP will release new printer firmware versions to fix bugs or improve print experience from time to time. When printer firmware update is available, most printer users will choose to update it without thinking too much. However, new printer firmware might block 3rd-party printer cartridges and cause supply memory error.
Poor chip contact
When cartridges are not installed in place, the printer will fail to detect the chips on HP toner or ink cartridges. Thus it might give a supply memory error. Besides, the demaged metal contactors in the printer will also cause poor contact bewteen cartridge chip and printer.
How to Clear Supply Memory Error in HP Printer?
Firstly, check if the cartridge is compatible with your printer
Each printer has corresponding printer cartridge models. Only the right models will be recognized by your printer. For example, HP LaserJet Pro M404n printer can only use CF258A with chip and CF258X with chip. Therefore, please double check the cartridges installed and make sure they are compatible with your printer.
Secondly, check the status of cartridge chips
Take out the printer cartridges from your printer and check the status of cartridge chips. If the chips are physically damaged, you need to install new cartridges with quality chips. Also, stained chips may also cause poor chip contact. If the chips are stained, you can clean the chip surface.
Thirdly, check the installation of cartridges
Take out the cartridges from your printer and reinstall them. Make sure the cartridges are installed in place. If you are using a color laser printer, i.e. HP Color LaserJet Pro M281cdw, please make sure every HP 202A toner cartridge or HP 202X toner cartridge is installed in the right toner tray. The color of cartridge need to match the color of cartridg tray.
Lastly, check the printer firmware version
Check with your collegues and see if anyone in your office updated the printer firmware. Because when a new printer firmware is available, the printer will pop up a message to notify printer users to update it. Most users will confirm update.
If you confirm that the printer firmware was updated, this might be the reason of supply memory error. Please contact your toner cartridge supplier to ask for a refund or free replacement. Most reputable toner cartridge suppliers will provide satisfactory after-sales service. True Image is a premium compatible toner cartridge online store. We offer quality toner cartridges and best service to all printer users.
How to Avoid Supply Memory Error?
Turn off HP printer firmware updates
When you turn on the printer auto updates, it means HP can update your printer at anytime without your premission. This increases the risk of supplies being blocked by HP printer firmware update. Therefore, it's necessary to turn off the printer firmware update options. Learn Three Ways to Disable HP Printer Firmware Update. Or you can downgrade HP printer firmware to make your printer accept compatible cartridges.
Buy and use correct printer supplies
When you buy printer cartridges, double check the compatibility and make sure they are compatible with your printer. You can also check the compatibility before you install the cartridges into the printer. This also reduce the risk of printer damage.
Choose reputable toner cartridge supplier
There are many toner cartridge suppliers in the market. But not all suppliers provide high quality products and worry-free customer support. Before you choose a new toner cartridge supplier, it's better for you to read some reviews from other customers. In this way, you will know if the supplier is trustworthy. When you buy printer supplies from a trusted supplier, you have nothing to worry about. Because they will address any problem with the product or purchase in a timely manner.