Start a conversation with our online customer service.(Click "Chat with us" at the bottom right side to launch chat.)
Send us a message using our Contact Form to let us know your concern. We do our best to get back to you within 24–48 hours.
Give us a phone call. We hear you out. (Monday to Friday 9am to 5pm PST)
Why can't I find the toner cartridge I need?
Some toner cartridges are in the process of launching. If you can't find the toner cartridge you need, please do not hesitate to contact us via phone call, email, or live chat. We'll help soon!
When will you ship my order?
All orders placed before 4 pm are shipped the same day, Monday to Friday. Orders placed after 4 pm or at the weekend are shipped as soon as possible on the next working day (so weekend orders are shipped on Monday).
How do I start return & exchange?
If you're looking to return or exchange your order for whatever reason, please contact our customer service team via phone call, email, or live chat. We will help you soon! And you can find out more about our online return and exchange policy here.
Whatever and whenever you ask, we answer.
No matter it's about finding a toner cartridge, installation problem, switching chip or anything else related to the orders, products or service, just ask! Really!
Enjoy our risk-free 2-year warranty.
We offer a one-year guarantee on all our cartridges. Need any help? We’ll help to troubleshoot, exchange or give a full refund.
Easy return & exchange process.
Having problems with the toner cartridge? Need a return or exchange? Please do not hesitate to contact us! We make our best to help with return or refund.