At True Image, your satisfaction is not just a goal - it's our commitment! Thank you for choosing us, and rest assured that our professional and friendly customer service team is here to make your experience with us exceptional.

Start Chat

Start a conversation with our online customer service. (Click "Chat with us" at the bottom right side to launch chat.)

Start Chat


Send us an email or leave a message using our Contact Form to let us know your concern. We will get back to you within 12 hours.

Phone Call

Give us a call and communicate with online customer service in real time. (Monday to Friday 9am to 5pm PST)

(855) 412-1136


Send us an email or leave a message using our wholesale quote request form . A dedicated sales representative will get back to you within 12 hours.

  • Do you offer free shipping?

    Yes. We offer free shipping to the continental United States on orders over $30. Orders under $30 will be charged a flat shipping fee of $4.95.
    We do not offer free shipping on orders shipped to islands and overseas. Our system automatically calculates shipping costs at checkout. Or you can contact us for shipping costs to islands and overseas.

  • What is your warranty policy?

    we offer a 30-Day Money-Back Guarantee for all products, a 2-Year Product Warranty for laser printer supplies, and a 1-Year Product Warranty for inkJet printer supplies. Read our Returns & Exchanges Policy for details

  • How to get a coupon code for my order?

    1. Purchase in bulk.
    2. Subscribe to our newsletters.
    3. Rate our products or service.
    4. Follow our social media or website announcement.

See All FAQs

Whatever and whenever you ask, we answer.

No matter it's about finding a cartridge, installation problem, switching chip or anything else related to the orders, products or service, just ask! Really!

Enjoy our hassle-free warranty.

We offer a 30-day money-back guarantee and a 2-year warranty on all our toner cartridges. Need any help? We’ll help to troubleshoot, exchange or give a full refund.

2-years warranty

Easy return & exchange process.

Having problems with the toner cartridge? Need a return or exchange? Please do not hesitate to contact us! We make our best to help with return or refund.