Printer Ink Cartridges and Toners Help Center - True Image

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We care more than anything about delivering premium quality product manufacturing that provides you with an experience you’ll never forget. Our founders were engineers who had spent more than 20 years working with laser printers, constantly looking to improve and innovate. Over time they saw that original cartridges were expensive and other compatible cartridges could be unreliable. After careful thought and research, we created True Image — a brand passionately committed to giving you the very best.

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We Care About Quality:

Our experts care about doing the right thing, which is why they ensure nothing is left to chance, and the fine details are never missed. This is achieved with help from exclusive partnerships with top-tier manufacturers who carry the same set of values. They are fully equipped with automated production lines, which greatly reduces the defect rates compared to outdated manual approaches. Trust us; we know that quality is what truly matters to you.


We care about customer satisfaction:

Our simple, straightforward, and stress-free after-sales process always puts you first. We want to be by your side whenever you need an expert helping hand. 


We care about the environment:

From day one, environmental sustainability has been at the heart of everything we do as a brand. It’s why we’re heavily invested in meeting and exceeding the quality and environmental management system standards of ISO 9001, ISO 14001, REACH, RoHS, CE, and NORDIC SWAN at every step of the process.

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We provided a 1-year of product warranty. You can enjoy an unconditional refund or replacement within 1-year for any quality-related problem.

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A. At the upper right corner of our page, click the 'Login / Signup My account' section for options.


B. Then, click the 'Create your account' tab.


C. You will then need to enter your information accordingly. Click 'Create My Account' after all this to successfully create an account with us.


D. Find the ink cartridge which is compatible with your printer and then add it to the cart. You can check out when you confirm.


Enjoy your shopping on trueimagetech.com.

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After you have already logged in, please click the 'My Account' at the upper right corner of our page. 


Then you can choose 'My orders' or 'My addresses' to modify your account information.

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If the order is in pending status, the order can be canceled. However, once an order has shipped, the order cannot be canceled.

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The 'Discount code' box is located at the right of the 'Checkout' page.


You need to enter your discount code at the 'Discount code' box and click the 'Apply' button; the discount will apply to your order.

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Here at True Image, all credit card details are passed through Shopify Payment System which is certified by PCI DSS, making your money more secure than if you were to use your card on the high street. We don’t store any of your credit card details, and our entire site is checked daily to ensure your privacy and security.

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Yes, as long as it is unopened and falls within the 1-year guarantee window, it is acceptable to return the package and get a refund. 

But you need to cover the cost of the return shipping fee.

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Please be noted that we do not offer expedited shipping (e.g., Next Day Air, 2nd Day Air, or 3-Day Select) at this moment, so please plan accordingly.

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All orders placed before 4 P.M. (PST) will be shipped the same day, Monday to Friday. Orders placed after 4 P.M. (PST) or at the weekend will be shipped as soon as possible on the next working day (so weekend orders are shipped on Monday).


2-When will my order be delivered?


We ship all orders by FedEx, UPS, or USPS, with most orders arriving within 3-working days.

You can track the order here.

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After the order has shipped, we will send you the tracking information to your Email.


Please back to our website, click the "Track Order" at the upper right corner of our page. 


Then you can enter your "order number" and "email or phone"  to track your order.

Or you can directly enter the "tracking number" to track.

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We ship to the U.S. 48 contiguous states, Alaska, Hawaii and Puerto Rico. However, we do not ship to APO/FPO and international addresses.


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For shipment failure (wrong products or package lost) of orders from Trueimagetech.com, customers can claim his loss within 30 days. We will issue you a new replacement shipment after confirmation.

Please call (855) 412-1136 or email rma@trueimagetech.com for further guidance.

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If you ordered the wrong product or purchased a new printer that no longer recognizes your current cartridge series, you may exchange the product as long as it is unopened and falls within the 1-year guarantee window. To set up an exchange, please contact our customer service team. We will get the exchange process started for you!

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Shipping charges are non-refundable, except in the event of a packaging error or defective cartridges.

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No, we do not charge any restocking fee.

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We might use different packing boxes to contain our goods for various purposes. Orders dispatched will be covered by our product warranty. Therefore you could rest assured about the package discrepancy.

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Generally speaking, 30 days.

Orders placed within Trueimagetech.com get a 1-year of product warranty. During the warranty period, we can get your defective products replaced or refunded.

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If the products are unopened or unused, we could issue a prepaid shipping label for you to return the package.

However, you need to bear the cost of your return shipping fee; the fee would be deducted from your order amount. Hence you will get: full refund - return shipping fee (around 10 USD).


Important tip: Due to our internal product naming system, our product model numbers are different than the original toner model numbers, so if you are not sure if we sent you the correct model, you could come to us for further clarification.

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If you ordered the wrong products or no longer need the current cartridges, you may exchange the product as long as it is unopened and falls within the 1-year guarantee window. To set up an exchange, contact our customer service team. We will get the exchange process started for you!

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Scenario A: The buyer put the wrong address.

There is nothing we could do about the package sent to a designated address. Unfortunately, the customer will bear the cost of inputting the wrong shipping address. 

Scenario B: True Image or the carrier mishandle the shipping address.

In this case, True Image will reschedule a new package for you at no extra cost.

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If your order happened to have item(s) that is damaged, not recognized, defective or for whatever reason, contact our customer service representatives to get your free replacement or refund accordingly. They will follow your case till it's settled, of course in favor of your preferable solution. 

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Most packages arrive on time. Sometimes an order will show up after the estimated delivery date.


Possible reasons for late delivery include the following:


Incorrect address

Missing apartment, building, floor, or unit number

Severe weather conditions


At that moment, please feel free to contact our customer service team. We will follow up on your case and help you to fix the problem till you are satisfied.

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All orders placed before 4 pm are shipped the same day, Monday to Friday. Orders placed after 4 pm or at the weekend are shipped as soon as possible on the next working day (so weekend orders are shipped on Monday).

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We will refund 10% of the merchandise amount to the original payment source within 3-5 business days after we receive the package when your return meets the following requirements:

1. Your empty original toner cartridge must be listed in this event.

2. The returned original toner cartridge must be included the original microchip.

3. All shipped cartridges must be properly packaged to ensure the cartridges are not damaged during transit. When packaging toner cartridges, use the original box if it is available.

To know more about recycling event, please click here.
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Our toner cartridge recycling event is limited to the following products:

HP 58X Black (CF258X), HP 414X Black (W2020X), HP 414X Cyan (W2021X), HP 414X Yellow (W2022X), HP 414X Magenta (W2023X)

To know more about recycling event, please click here.


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We ship all orders by UPS or USPS, with most orders arriving within 3 working days.

You can track the order here.
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Please note we do not offer expedited shipping (e.g., Next Day Air, 2nd Day Air, or 3-Day Select) at this moment, so please plan accordingly.

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If your delivery does not arrive, let us know, and we will dispatch a replacement order for free.

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OEM stands for ‘Original Equipment Manufacturer,’ which means that they are made for a specific line of machines by the same producer as the machine itself. So a genuine HP toner means that HP made toner for an HP printer.

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A compatible cartridge is a brand new cartridge made by a third-party company. So a compatible HP ink is a cartridge made by someone other than HP as a direct replacement for a genuine HP version. We quality test extensively and only sell the best compatibles available, giving you the best cartridges for your money.

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'Remanufactured’ and ‘Refilled’ are simply different names for the same thing. These are recycled cartridges collected by a third party cleaned, refilled, and rigorously tested to ensure they meet the same high standards as they were first produced.


A ‘compatible’ cartridge is made entirely afresh and has not been recycled, produced by a third party for a certain printer.

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Not for 1 year. A manufacturer is legally required to give a 1-year guarantee on electrical products that cannot have anti-competitive terms, so your 1-year warranty is completely safe.


If your printer is over a year old and in an optional extended warranty it can be affected, so we guarantee your printer performance. In the very unlikely event our product causes an issue with your printer we will replace it.

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This changes by printer and item, so you'll see clear expected page yields for everything on our website.

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Most cartridge errors are caused by a communication breakdown between the printer and the chip on the cartridge, and there is a simple fix for this.


First, take all of the cartridges out of the printer (including many that are working, or do not need replacement).


Put the problem cartridge back in on its own. If you are experiencing difficulty with more than one cartridge and one of them is black, start with this.


Turn the printer off and unplug it from the wall for about ten minutes.


Turn the printer back on and insert the next cartridge - keep any of the cartridges that aren't causing a problem until last.


Turn the printer off for about thirty seconds. There is no need to unplug it this time.


If your printer takes more than two cartridges, repeat steps 4 and 5 until they are all installed.


The printer should now be talking to all of the cartridges, so you will be able to start printing.

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If the printer displays a warning message when printing, you may just leave it alone. It won't interfere with the normal printing. Also, when printing, a pop-up warning message displays on your computer screen saying "Used or Counterfeit Cartridge in Use" or "Cartridge low", please click the Snooze button and select "2 month" from the menu to disable the message. 

If you need any further help, please refer to the instruction manual in the package or contact us via live chat or send an email to cs@trueimagetech.com.

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Every cartridge is individually inspected, weighed, and tested before packaging to ensure that it is filled with the correct amount of ink. This error message is usually the result of a cartridge that is not firmly seated in its designated slot. To troubleshoot the problem, begin by completely removing the cartridge from its port. Reinstall the cartridge by positioning it so that it snaps into place and is securely fastened in its slot. Keep in mind that your printer doesn’t actually read the amount of ink in the cartridge. Printer software simply estimates the amount of ink remaining in the cartridge by remembering the number of pages that were printed when the previous cartridge was installed, and using this information to estimate when your next cartridge should be replaced. If a new cartridge is installed before the printer driver resets, there is a chance that the printer may think that the old empty cartridge is still being used. To fix the issue, reinstall the cartridge and click on the install new cartridge option; you may have to refer to your printer’s manual for further instructions. Selecting the new cartridge option will indicate to your printer that a new cartridge has been installed which will then prompt it to reset the page counter. This should eliminate the error message. If further assistance is needed, please call us at 855-412-1136.

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No worries about this issue. If you encounter problems during installing the Canon 055 series toner cartridge. Please click here to follow the steps in this blog to install your toner cartridge. And please feel free to contact us if you didn't find what you need, we'd love help further!

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If the printer display a warning message when printing, you may just leave it alone. It won't interfere with the normal printing. Also, when printing, a pop-up warning message display on your computer screen saying "Used or Counterfeit Cartridge in Use" or "Cartridge low", please click the Snooze button and select "2 month" from the menu to disable the message. 

Please click here to follow the steps in this blog to install your toner cartridge. 


If you need any further help, please refer to the instruction manual in the package or contact us via live chat or send email to cs@trueimagetech.com.


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If the printer display a warning message when printing, you may just leave it alone. It won't interfere with the normal printing. Also, when printing, a pop-up warning message display on your computer screen saying "Used or Counterfeit Cartridge in Use" or "Cartridge low", please click the Snooze button and select "2 month" from the menu to disable the message. 

Please click here to follow the steps in this blog to install your toner cartridge. 


If you need any further help, please refer to the instruction manual in the package or contact us via live chat or send email to cs@trueimagetech.com.

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If the printer displays a warning message when printing, you may just leave it alone. It won't interfere with the normal printing. Also, when printing, a pop-up warning message displays on your computer screen saying "Used or Counterfeit Cartridge in Use" or "Cartridge low", please click the Snooze button and select "2 months" from the menu to disable the message. 


Please click here to follow the steps in this blog to install your toner cartridge. 



If you need any further help, please refer to the instruction manual in the package or contact us via live chat or send an email to cs@trueimagetech.com.

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If the printer display a warning message when printing, you may just leave it alone. It won't interfere with the normal printing.

Also, when printing, a pop-up warning message display on your computer screen saying "Used or Counterfeit Cartridge in Use" or "Cartridge low", please click the Snooze button and select "2 month" from the menu to disable the message.

If you still need help, please refer to the instruction manual in the package or contact us via live chat or send email to cs@trueimagetech.com.

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If the printer displays a warning message when printing, you may just leave it alone. It won't interfere with the normal printing. Also, when printing, a pop-up warning message displays on your computer screen saying "Used or Counterfeit Cartridge in Use" or "Cartridge low", please click the Snooze button and select "2 month" from the menu to disable the message. 


Please click here to follow the steps in this blog to install your toner cartridge. 



If you need any further help, please refer to the instruction manual in the package or contact us via live chat or send an email to cs@trueimagetech.com.

Was this article helpful? 0 0

If the printer displays a warning message when printing, you may just leave it alone. It won't interfere with the normal printing. Also, when printing, a pop-up warning message displays on your computer screen saying "Used or Counterfeit Cartridge in Use" or "Cartridge low", please click the Snooze button and select "2 month" from the menu to disable the message. 


Please click here to follow the steps in this blog to install your toner cartridge. 



If you need any further help, please refer to the instruction manual in the package or contact us via live chat or send an email to cs@trueimagetech.com.


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Please click here to follow the steps in this blog to install your toner cartridge. 

Moreover, if the printer displays a warning message when printing, you may just leave it alone. It won't interfere with the normal printing. Also, when printing, a pop-up warning message displays on your computer screen saying "Used or Counterfeit Cartridge in Use" or "Cartridge low", please click the Snooze button and select "2 months" from the menu to disable the message. 

If you need any further help, please refer to the instruction manual in the package or contact us via live chat or send an email to cs@trueimagetech.com.

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Please click here to follow the steps in this blog to switch the chip and install your toner cartridge. 

 

Besides, if the printer displays a warning message when printing, you may just leave it alone. It won't interfere with the normal printing. Also, when printing, a pop-up warning message displays on your computer screen saying "Used or Counterfeit Cartridge in Use" or "Cartridge low", please click the Snooze button and select "2 month" from the menu to disable the message. 


If you need any further help, please refer to the instruction manual in the package or contact us via live chat or send an email to cs@trueimagetech.com.

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Please click here to check our guidance video and follow the steps to switch the chip. 

If you need any further help, please refer to the instruction manual in the package or contact us via live chat or send an email to cs@trueimagetech.com.



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Please click here to check our guidance video and follow the steps to switch the chip. If you need any further help, please refer to the instruction manual in the package or contact us via live chat or send an email to cs@trueimagetech.com.

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Please click here to check our guidance video and follow the steps to switch the chip. If you need any further help, please refer to the instruction manual in the package or contact us via live chat or send an email to cs@trueimagetech.com.

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Some Canon and HP laser printers take universal cartridges that fit both brands. You may in some circumstances order Canon compatible toner cartridges and receive items labeled as HP compatible.


For example, the Canon 718 range of cartridges are often labeled as HP304 or CC530-3.


You can find out if the cartridges you have received are universal equivalents by typing both numbers into the same Google search (in the example above you could search "Canon 718 HP 304" or "718 CC530" etc). If you see a lot of listings showing them as the same product, you can safely assume that you should open the box and use the toner.


If you're not sure or would like us to verify that you have the right cartridges, just contact us with your order number and we'll check for you.

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Customers often worry about the yield of pages their cartridges produce and will mistakenly try to track a cartridge’s yield by time. The amount of time it takes for a cartridge to go empty is an inaccurate indicator of its page yield. The manufacturer’s cited page yield for ink and toner cartridges is given at 5% coverage. This means that the quoted page yield is based upon printed pages where only 5% of the page has been imprinted with ink. This comes out to be a small amount of imprinted ink – roughly one-quarter of the page. For example, a short memo has approximately 5% coverage. If you are printing letters, using legal-size paper, printing photos, web pages, or any type of graphics, your coverage will vary greatly and your page yield will drop significantly.


There are two ways to properly check for yield. The first is to utilize any page count your printer has. Refer to the user's manual for instructions. The other way is to count reams or boxes of paper you have used with each cartridge. Both of these methods will tell you how many pages per cartridge you are using


Please keep in mind that although both methods provide you with an approximation, your cartridge’s yield will ultimately depend on your printing practices. You should also take into consideration the typical print coverage on the pages that you are producing. For instance, if you only print short memos you will reach – or, come close to – the manufacturer’s state page yield. In contrast, if you write full-page letters or print graphics, your page yield will be considerably less. A cartridge with a 4000-page yield, for example, will run out of ink or toner at around 800 pages when used to print full pages of text and graphics with a high percentage of ink or toner coverage.

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You’ll notice that some of our cartridges – compatible and remanufactured - will look slightly different than the printer-brand cartridge. There are a couple of reasons for this. For one, a majority of our remanufactured cartridges are equipped with a protective clip that must be removed prior to installation. This is an L-shaped clip that runs along the side of the cartridge and is meant to protect it from any damage that might occur during the shipping process. The clip will make your cartridge appear larger than the cartridge in your printer. Please open the package and carefully remove the protective clip as well as any protective tape that covers the cartridge’s print head.


Many of our compatible cartridges might have slight design differences from the original. This is to avoid infringement on a patented design. Despite any structural difference you may notice, the cartridge will still fit and print a full yield.

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Ideally, your cartridges should be stored in an upright position at room temperature. During shipment, cartridges may be placed in various positions and this can cause the ink to settle at the opposite end of the cartridge, which may result in printing issues. For optimal performance, before using your cartridge, place it in the upright position for a few hours to allow the ink to move to the bottom of the cartridge. This will let the ink pass through the sponge, allowing the cartridge to print properly.

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