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We care more than anything about delivering premium quality product manufacturing that provides you with an experience you’ll never forget. Our founders were engineers who had spent more than 20 years working with laser printers, constantly looking to improve and innovate. Over time we saw that original cartridges were expensive and other compatible cartridges could be unreliable. After careful thought and research, we created True Image - a brand passionately committed to giving you the very best.

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1. We Care about Quality:

Our experts care about doing the right thing, which is why they ensure nothing is left to chance, and the fine details are never missed. This is achieved with help from exclusive partnerships with top-tier manufacturers who carry the same set of values. They are fully equipped with automated production lines, which greatly reduces the defect rates compared to outdated manual approaches. Trust us; we know that quality is what truly matters to you

2. We Care about Customer Satisfaction:

Our simple, straightforward, and stress-free after-sales process always puts you first. We want to be by your side whenever you need an expert helping hand. 

3. We Care about the Environment:

From day one, environmental sustainability has been at the heart of everything we do as a brand. It’s why we’re heavily invested in meeting and exceeding the quality and environmental management system standards of ISO 9001, ISO 14001, REACH, RoHS, CE, and NORDIC SWAN at every step of the process.

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  • Advanced Production Process

  • Easy and Fast Installation

  • Your Trusted Printing Partner

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There are several ways to obtain coupon codes for your order:

1. Purchase in Bulk

  • We offer exclusive discounts of up to 30% on bulk orders. If you plan to purchase more than 10 units or the purchase amount exceeds $1,000, please contact our customer service before placing an order to obtain a bulk order discount.

2. Subscribe to Our Newsletters

  • When you subscribe to us you will receive a coupon code for 10% off via email. And more promotional codes will be sent via email each month.

3. Rate Our Products or Service

  • We value customer feedback on our products and services. Therefore, we will send an email asking for a review some time after the order has been delivered. In return, we will offer customers a 15% discount for participating in the rating. If you receive an email, please rate us via the link in the email. After completing the review, the discount code will be automatically sent to you. And you can apply it to your next order.

4. Follow Our Social Media or Website Announcement

  • Around holidays, we typically post deals on our website homepage and social media. Keep following us on social media or check out our website homepage for your chance to get discounts.
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Applying a coupon code to your order typically involves a few simple steps. Here is a general guide that you can follow:

1. Add Items to Your Cart:

  • Browse our website and add the items you want to purchase to your shopping cart.

2. Proceed to Checkout:

  • Review the items in your cart to ensure they are correct. Then proceed to checkout.

3. Enter Coupon Code:

  • Look for the field to enter coupon code on the checkout page.
  • Enter or paste the coupon code and click on the "Apply" button to apply the coupon code to your order.

4. Complete Your Order:

  • Provide the required information, such as shipping details and payment information, to complete your order.
  • After completing the order, you should receive a confirmation email with the details of your purchase, including the applied discount.
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If you forget to apply your coupon code, please contact us before the coupon code expires. Our customer service team will verify whether the discount code is valid and process the corresponding partial refund for your order based on the situation.

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1. Navigate to the upper right corner of our website and select the 'Login / Signup My Account' section to access various options.

2. Once there, proceed to the 'Create your account' tab.

3. Fill in the required information accurately, and upon completion, click 'Create my account' to successfully establish your account with us.

4. Search on the search bar or use the Ink & Toner Finder to find the right cartridges for your printer. Add them to your cart and proceed to checkout to complete your purchase.

Enjoy a seamless shopping experience on trueimagetech.com.

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The choice between standard yield and high yield cartridges depends on your specific printing needs and preferences. Here are some factors to consider:

1. Print Volume:

  • Standard Yield: Ideal for users with low to moderate printing needs. If you print infrequently or in small quantities, a standard yield cartridge may be sufficient.
  • High Yield: Suitable for users with high-volume printing requirements. High yield cartridges are more cost-effective in the long run if you print frequently.

2. Cost per Page:

  • Standard Yield: Typically, the upfront cost of standard yield cartridges is lower. However, the cost per printed page may be higher compared to high yield cartridges.
  • High Yield: While high yield cartridges often have a higher initial cost, they generally offer a lower cost per page, making them more economical for frequent printing.

3. Frequency of Replacements:

  • Standard Yield: Requires more frequent replacements as they contain less toner or ink.
  • High Yield: Requires less frequent replacements, making them convenient for users who print frequently.

4. Upfront Budget:

  • Standard Yield: If you have a limited upfront budget and do not print extensively, a standard yield cartridge may be a more economical choice.
  • High Yield: If you can afford a slightly higher upfront cost and want to minimize the frequency of cartridge replacements, a high yield cartridge may be a better investment.

Consider your printing habits and budget when making a decision. If you are uncertain, you can also calculate the cost per page for each option based on your typical usage to determine which is more cost-effective in the long term.

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The decision between choosing a printer cartridge with a chip or without a chip depends on your preferences and budget. Here are some considerations for each option:

1. Ease of Installation:

  • Cartridges with chips are ready to use and easy to install. 
  • Cartridges without a chip require you to transfer the chip from the used cartridge to the cartridge without the chip before installation. (Chip transfer tools are included.)

2. Cartridge Functions

  • Cartridges with a chip usually work with printers without errors and provide information about ink/toner levels.
  • Cartridges without a chip will work with printers but will not monitor ink/toner levels.

3. Cost Savings:

  • Cartridges with chips tend to be more expensive due to the high research and development costs of the chips.
  • Cartridges without chips are always much cheaper because there is no chip cost.

Both True Image cartridges with and without chips can offer good print quality. If you prioritize convenience, compatibility, and ease of use, cartridges with chips are a suitable choice. If cost savings are more important to you, cartridges without chips may be a viable option.

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We accept a variety of payment methods, including:

  • Credit Cards (Visa, MasterCard, American Express, Discover, and JCB)
  • Online Payment Platforms (Paypal, Shop Pay)
  • Digital Wallets (Apple Pay, Google Pay)
  • Bank Transfers
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True Image has SSL certificates that encrypt our online store content and provide an extra layer of payment security. We don’t store any of your credit card details. So you can rest assured to purchase and make a payment on our website.

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Yes. We offer free shipping to the continental United States on orders over $30. Orders under $30 will be charged a flat shipping fee of $4.95.

We do not offer free shipping on orders shipped to islands and overseas. Our system automatically calculates shipping costs at checkout. Or you can contact us for shipping costs to islands and overseas.

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Most orders for laser toner cartridges will be shipped via FedEx or UPS. Small orders for ink cartridges will be shipped via USPS. And we use the ground service by default.

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All orders placed before 4 P.M. (PST) will be shipped the same business day (Monday to Friday). Orders placed after 4 P.M. (PST) or at weekend will be shipped as soon as possible on the next working day (so weekend orders are shipped on Monday).

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We will ship your order from our nearest warehouse based on your address for fast delivery. After shipping, we will send you a tracking number so you can track your order yourself. Most orders can be delivered within 1-3 working days.

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Yes. We do ship to Alaska, Hawaii, Puerto Rico, Mexico and Canada. However, orders shipped to these regions or countries are not eligible for free shipping.

 

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Once your order ships, we will send tracking information to you by email. You can also Track Order on our website by entering your "Order Number" and "Email or Phone". If you have problems tracking your order, please feel free to contact us. Our friendly customer service team will track the order for you.

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To ensure prompt delivery, all orders will be dispatched within few hours. If you want to cancel your order, please contact us by phone or live chat as soon as possible.

  • Before Shipping

If your order hasn't left our warehouse, we can cancel your order for free.

  • In Transit

Orders that have left our warehouse cannot be canceled. But do not worry. We will contact our logistics company and try to recall the package. If the package recall fails, please reject the package when it arrives. We will process a refund once we receive the returned products. (Note: You are responsible for the shipping costs for rejected package)

  • After Delivered

Delivered orders cannot be canceled. We will provide you with a prepaid return label to return the products. Refund will be processed after we reveive the returned products. (Note: You are responsible for the shipping costs for returned packages)

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The best way is to call us at (855)412-1136. Our customer service team will check whether the order can be canceled as soon as possible after receiving your call. If the order has been shipped, we will guide you to reject the package or return it.

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Returns of defective products within 2 years from the purchase date are eligible for a refund or a free replacement.

Requirements for returning defective cartridges:

  • Products are sold by True Image
  • Returns within 2 years from the purchase date

Process for returning defective products:

1. Contact us by phone, live chat, or email to get a RMA (Return Merchandise Authorization).

2. Provide photos or videos to help us identify whether the defective products are True Image products. To help us determine the cause of defect, we may require you to send back the defective products with the shipping label we provide.

3. Get your refund or replacement after we confirm the defective products were from us.

Typically we will issue a refund or a free replacement within 1-3 business days of receiving the returned package. It may take 48 hours for your bank to process the refund after it has been issued on our end.

Freight for returning non-defective products:

We are only responsible for the return shipping fee for defective products. Freight for returning non-defective products should be at customer’s expense. We will provide you with a prepaid return shipping label which you can use to send the package to us. The return shipping fee will be deducted from the refund amount.

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Non-Defective cartridges can be returned for a refund or a free replacement within 30 days of the purchase date. Non-Defective cartridges past 30 days will not qualify for a refund or replacement.

Requirements for returning non-defective cartridges:

  • Items are in saleable and as-new condition
  • Items are in their original packaging

What Does Saleable Condition Mean?

Saleable condition means:

  • Items are unopened
  • Items are sealed and in their original packaging and include the original box
  • There are no visible damages to the box, including any markings, tears, etc.

We would appreciate it if you could send us some photos to check the condition of products. Note that non-defective products that have been used, opened, or have marks or writing on the box are not eligible for returns or replacements.

Process for returning the non-defective products:

1. Contact us by phone, live chat, or email to let us know you want to return your order.

2. Send back the non-defective and saleable products with the shipping label we provided.

3. Get your refund or replacement after we receive the returned products.

Typically we will issue refunds or replacements within 1-3 business days of receiving the returned package. It may take 48 hours for your bank to process the refund after it has been issued on our end.

Freight for returning non-defective products:

We are only responsible for the return shipping fee for defective products. Freight for returning non-defective products should be at customer’s expense. We will provide you with a prepaid return shipping label which you can use to send the package to us. The return shipping fee will be deducted from the refund amount.

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If you haven’t received your order or only received parts of your order, please call us at (855) 412-1136 or email cs@trueimagetech.com WITHIN 30 DAYS of the original order date. We will send a free replacement as soon as possible from the warehouse closest to you.

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For more information on returns, please read our Returns & Exchanges Policy.

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  • If we do not require the order to be returned, the refund will generally be received within 1-3 working days after we process it.
  • If the order needs to be returned, the refund will depend on the speed of the return and the condition of the returned products. After we receive the returned products and determine that they are eligible for refund, we will process the refund immediately. Usually you will receive your refund within 1-3 working days.
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A compatible ink or toner cartridge is a third-party product designed to work with a specific printer model. These cartridges are not made by the original equipment manufacturer (OEM) but are intended to be compatible with the same specifications and standards, offering a more affordable alternative to OEM cartridges.

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The use of compatible ink or toner cartridges with your printer should not void the warranty. The Magnuson-Moss Warranty Act in the United States prohibits manufacturers from voiding warranties based solely on the use of third-party or compatible products unless the manufacturer can prove that the use of such products caused the damage. 

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Some compatible ink & toner cartridges, like True Imge's, are designed to meet or exceed the quality standards of original cartridges, offering comparable print quality and page yield. However, some other third-party cartridges may not perform as well. The quality of compatible ink or toner cartridges can vary depending on the manufacturer. Before choosing compatible cartridges, it's a good idea to read reviews from other users, check the reputation of the manufacturer, and verify that the cartridges are compatible with your specific printer model.

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In general, reputable manufacturers (including True Image) of compatible cartridges are designed to provide page yields comparable to original (OEM) cartridges. Moreover, True Image provides clear information about the expected page yield of each ink/ toner, offering a guarantee to ensure customer satisfaction. But, it's important to note that the actual page yield can depend on factors such as printer settings, usage patterns, and the content of the printed pages. Heavy graphics or text coverage may affect the page yield.

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Making printer cartridges last longer involves adopting good printing habits, maintaining your printer, and using some practical tips to maximize cartridge lifespan. Here are some recommendations to help you get the most out of your printer cartridges:

1. Print in Draft Mode:

Use the draft or economy mode for everyday printing. While it may produce lighter prints, it uses less ink and can significantly extend cartridge life.

2. Adjust Print Quality Settings:

Optimize print quality settings based on your needs. For routine documents, a lower print quality setting may be sufficient, saving ink.

3. Print Only What You Need:

Avoid unnecessary printing. Only print the pages or sections you need to conserve ink.

4. Choose the Right Font:

Some fonts use more ink than others. Consider using ink-friendly fonts like Arial or Calibri instead of heavier fonts.

5. Proofread Before Printing:

Before printing final documents, proofread on-screen to avoid reprints due to errors.

6. Regularly Use Your Printer:

Regularly print a test page or a small job to prevent the ink from drying out. This is especially important for inkjet printers.

7. Turn Off Color Printing:

If your document doesn't require color, print in black and white to extend the life of color cartridges.

8. Keep Your Printer Clean:

Regularly clean your printer, especially the printhead, to prevent clogs and maintain print quality.

9. Purchase High-Capacity Cartridges:

Invest in high-capacity or XL cartridges if your printer supports them. They may cost more upfront but offer a lower cost per page.

10. Store Cartridges Properly:

If you have spare cartridges, store them in a proper way to prevent drying or deterioration.

By incorporating these practices into your printing routine, you can maximize the lifespan of your printer cartridges and reduce the frequency of replacements.

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Proper storage of ink and toner cartridges is essential to ensure their longevity and maintain print quality. Here are some guidelines on how to store ink and toner cartridges properly:

1. Keep in a Cool and Dry Environment:

Store cartridges in a cool and dry place, away from extreme humidity or temperature fluctuations. High humidity can lead to clogging or smudging, while low humidity can result in the ink drying out.

2. Maintain Vertical Orientation:

Keep cartridges in an upright position. This helps prevent the ink or toner from settling or causing uneven distribution, ensuring optimal performance when installed.

3. Avoid Exposure to Light:

Keep cartridges in their original packaging or cover them with opaque material to protect them from exposure to light. Light can adversely affect the quality and performance of the ink or toner.

4. Seal Properly:

Do not open the cartridge if you are not ready to use it. If a cartridge is opened but not immediately used, re-seal it with the provided seal or tape to prevent the ink or toner from drying out.

5. Keep in Original Packaging:

Whenever possible, store cartridges in their original packaging. Original packaging is designed to protect cartridges from external elements and maintain their integrity.

By following these storage tips, you can help preserve the quality and functionality of your ink and toner cartridges, ensuring they deliver optimal printing results when you need them.

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To achieve the best print quality using compatible ink/toner cartridges, consider the following strategies from the provided dimensions:

1. Purchase from Reputable Retailers like True Image:

When seeking the best print quality with compatible cartridges, it's crucial to choose a reputable and trustworthy supplier, such as True Image. Reputable retailers prioritize product quality, ensuring that the compatible cartridges meet or exceed industry standards. True Image, known for its commitment to quality, offers cartridges that are specifically designed for compatibility and optimal performance with a wide range of printers.

2. Shake Toner Cartridges or Clean Print Heads Before Use:

Before installing compatible toner cartridges, it's advisable to shake the toner cartridges gently. This helps distribute the toner evenly, preventing potential issues like streaks or uneven printing. Additionally, for inkjet printers, periodic cleaning of the print heads can enhance print quality. Following the manufacturer's guidelines for cleaning procedures ensures that the print heads are free from dried ink or debris, promoting consistent and high-quality prints.

3. Consistently Purchase and Use Products from the Same Supplier:

For a consistent and reliable printing experience, consider establishing a long-term relationship with a single supplier. This includes purchasing both drum units and toner cartridges, as well as black and color cartridges, from the same reputable source. This continuity ensures compatibility between components and reduces the likelihood of compatibility issues that may affect print quality. Consistency in product sourcing contributes to a stable and optimized printing environment.

4. Replace Cartridges Promptly When Empty:

To maintain optimal print quality, it's essential to replace cartridges promptly when they run out of toner or ink. Operating printers with empty or near-empty cartridges can result in print defects, such as faded text or streaks. Regularly checking and replacing cartridges as needed ensures that you consistently achieve the best print quality with compatible ink/toner cartridges.

By adhering to these practices, you can maximize the performance of compatible ink/toner cartridges, ensuring that your prints are of the highest quality and meet your expectations.

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Turning off the printer's automatic printer firmware update can effectively prevent the cartridges from being blocked. Read our blog or watch the videos below to learn How To Disable HP Printer Firmware Updates:

1. Disable HP Printer Firmware Updates for Inkjet Printers

2. Disable HP Printer Update Firmware for Laser Printers WITH Touch Screen

3. Disable HP Printer Firmware Updates For Color Laser Printers Without Touch Screen

4. Disable HP Printer Firmware Updates For Monochrome Laser Printers Without Touch Screen

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Quick Summary

Epson 232:

  • Ideal for occasional printing situations.
  • Low price, economical choice for standard printing.

Epson 232XL:

  • Suitable for frequent or large-volume printing needs.
  • Higher page yield, most cost-effective for long-term use.

Read our blog Epson 232 vs. 232XL to learn more details.

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Epson 502 and Epson 522 are ink cartridges for use in different printers. The biggest difference is their compatibility. They are not interchangable. Learn more details from our blog Epson 502 vs 522.

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Canon 067H toner cartridges have a higher upfront cost, but they are more cost-effective in the ling run because the cost per printed page tends to be lower compared to Canon 067 toner cartridges. Learn more details from our blog Canon 067 vs 067H.

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In summary, choosing between Canon 070 and Canon 070H toner cartridges should align with your specific needs. If your printing volume is light to moderate, and budget constraints are a concern, the Canon 070 standard-yield toner cartridge might be the right choice. However, if you engage in frequent or high-volume printing and want to realize long-term savings, Canon 070H, with its high page yield, is the optimal selection. Learn more details from our blog Canon 070 vs 070H.

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There are four main ways to clear “Non-HP Chip Detected" error message:

  1. Use Compatible Printer Cartridges with New Chips
  2. Downgrade Printer Firmware
  3. Use the Original HP Ink Cartridges or Toner Cartridges
  4. Disable the HP Automatic Updates

Check this blog - Non-HP Chip Detected Fix to learn more details.

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The "Supply Memory Error" on an HP printer typically indicates an issue with one of the printer's toner or ink cartridges. Here are steps to help clear the "Supply Memory Error":

  1. Check if the cartridge is compatible with your printer;
  2. Check if the chip on the cartridge is intact and clean;
  3. Check if the cartridge is installed properly;
  4. Check your printer firmware version. If your printer firmware has been updated, the "Supply memory error" may be caused by the new printer firmware. You may need to use cartridges with an upgraded chip or downgrade HP printer firmware.

Check our blog to learn more about How to Clear Supply Memory Error In HP Printer.

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When printing with DIY cartridges, a "Cartridge Low" or "Cartridge Very Low" pop-up message may be displayed on your computer screen. To disable the message, click the Snooze button and select "2 Months" from the dropdown menu. The message will be disabled for a selected period.

disable cartridge low message

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Actually these two errors are not caused by toner or ink cartridges. "79 Error“ is caused by printer firmware issues. While "79 Service Error" is always caused by incompatible DIMM. To fix these errors is easy. Just restart your printer. Then hold the lower left corner of the printer screen by finger till your printer finish resetting. The error will disappear shortly.

79 Error Fix
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Usually, no toner error in Brother printer is mainly caused by four reasons: printer structure, no chip or incompatible chip, poor chip contact, deformed or damaged printer probe. You can carry out the following steps to override the error and get your printer back to normal.

  1. Remove and reinstall the toner cartridge.
  2. Confirm whether the toner cartridge has a compatible chip installed and check whether there are stains or other foreign objects on the chip surface.
  3. Check whether the printer probe is deformed or damaged.

Read our blog Brother Printer No Toner Override to learn more details.

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"Low Toner" "Replace Toner" or "Toner Empty" error messages tell you that the printer is running out of toner. You need to replace the toner cartridge with a new one to ensure high print quality.

However, sometimes Brother printer will still say "Low Toner", "Replace Toner" or "Toner Empty" after installing a new toner or drum unit. The possible reason is that the printer failed to reset the counting gear on the toner cartridge. You need to manually reset the toner cartridge in order to make it work as a full new toner.

  1. Open the front cover of the printer.
  2. On the control panel, press and hold the "Return" and Cancel "X" buttons for 2 seconds.
  3. Press the "Return" button again to enter the reset menu.
  4. Scroll through the menu to select color toner you want to reset.
  5. Press “Yes" to confirm reset toner level.
  6. Check whether the "Low Toner", "Replace Toner" or "Toner Empty" message is disappeared.

Check this blog - Brother Printer Replace Toner Override to learn more details. 

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The "Replace Drum" error message tells you that the drum unit is nearing the end of its life. You need to replace the drum unit with a new one to ensure high print quality.

After installing the new image drum, you need to reset the image drum to clear the "Replace Drum" error message. This step is necessary for both genuine Brother drums and compatible Brother drums.

Check our blog How To Reset Drum On Brother Printer for more details.

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Some Canon printers may display a “Cart. Comm. Error” or “Cartridge Communication Error" error message due to compatible cartridges installed. You can easily override this error message by confirming use of compatible cartridges.

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Please watch this video to follow the steps to switch chips for compatible HP 58A/X toner cartridges.

Besides, if the printer displays a warning message when printing, you may just leave it alone. It won't interfere with the normal printing. Also, when printing, a pop-up warning message displays on your computer screen saying "Used or Counterfeit Cartridge in Use" or "Cartridge low", please click the Snooze button and select "2 month" from the menu to disable the message. 

If you need any further help, please refer to the instruction manual in the package or contact us via live chat or send an email to cs@trueimagetech.com.

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Please watch this guidance video and follow the steps to switch chips for compatible HP 89A/89X/89Y toner cartridges. If you need any further help, please refer to the instruction manual in the package or contact us via live chat or send an email to cs@trueimagetech.com.

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Please watch this video to follow the steps to switch chips for compatible HP 206A/X toner cartridges.

Moreover, if the printer displays a warning message when printing, you may just leave it alone. It won't interfere with the normal printing. Also, when printing, a pop-up warning message displays on your computer screen saying "Used or Counterfeit Cartridge in Use" or "Cartridge low", please click the Snooze button and select "2 months" from the menu to disable the message. 

If you need any further help, please refer to the instruction manual in the package or contact us via live chat or send an email to cs@trueimagetech.com.

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You can refer to this video, because the steps for replacing chips in HP 414 series and HP 210 series are the same.

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Please watch this guidance video and follow the steps to switch chips for compatible HP 215A toner cartridges. If you need any further help, please refer to the instruction manual in the package or contact us via live chat or send an email to cs@trueimagetech.com.

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Please watch this guidance video and follow the steps to switch chip. If you need any further help, please refer to the instruction manual in the package or contact us via live chat or send an email to cs@trueimagetech.com.

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You can refer to this video, because the installation steps for other compatible Brother monochrome toner cartridges and the TN760 series are basically the same.

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You can refer to this video, because the installation steps for other compatible Brother color toner cartridges and the TN227 series are basically the same.

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You can refer to this video, because the installation steps for other compatible Canon color toner cartridges and the Canon 055 series are basically the same.

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You can refer to this video, because the installation steps for other compatible Canon monochrome toner cartridges and the Canon 057 series are basically the same.

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You can refer to this video, because the installation steps for other compatible HP monochrome toner cartridges and the CF258 series are basically the same.

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You can refer to this video, because the installation steps for other compatible HP color toner cartridges and the HP 206 series are basically the same.

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