When Will My Order Arrive?

We pack and ship orders from Monday to Friday in California and Pennsylvania where the warehouse is based. Although your order may experience a shipping delay due to the COVID-19, 95% of our online orders will be shipped within 1 to 2 business days. The reference is as follows:

Estimated Transit Time for the Continental USA

FYI:

* This estimated shipping efficiency can only be taken as a reference. You can track your order here  to check the status of shipment.

* The cost and delivery time to ship items to Alaska, Hawaii, and Puerto Rico varies by item or shipment. Please email cs@trueimagetech.com for more details.

What Are Your Shipping Methods?

We cooperate with FedEx, UPS, and OnTrac to provide ground shipping for your orders. Please note we do not offer expedited shipping (eg: Next Day Air, 2nd Day Air, or 3-Day Select) at this moment, so please plan your order accordingly. 

Where Do You Ship?

We ship to the U.S. 48 contiguous states, Alaska, Hawaii and Puerto Rico. However, we do not ship to APO/FPO and international addresses.

How Long Does It Take to Ship My Order?

For all the orders placed before the cut-off time, we guarantee same-day shipping. We will keep you posted if any emergency happens and the order can not ship. After the local cut-off time, the date will be disabled in the calendar and orders will ship the next business day.

Warehouse

Carrier

Cut-off Time

CA Warehouse

FedEx

4:00 pm PST

PA Warehouse

FedEx

5:00 pm EST

What Is the Shipping Fee?

*Please Note: We provide FREE SHIPPING to every order from May 24 to Jun 30, 2021, PST. The following table is a reference for normal shipping fee during the non-campaign period.

Shipping Fee

 

48 contiguous states

Alaska

Hawaii

Puerto Rico

Orders $50+     

Free ground shipping

Please check the freight and transit time with our customer service first.( Please email to cs@trueimagetech.com or call +1-855-412-1136 for help). The actual shipping fee will be charged accordingly.

Orders $50-

$4.95(Flat rate shipping fee)      

How Do I Know the Order Status

We will contact you if the item is out of stock or if we need additional information regarding shipping verification.

Once the order is shipped, we will send you an email confirmation with the shipment tracking information And, you can track your shipment status here.

What is the Tax Rule

US taxes

State tax websit

Sourcing

Taxable Shipping

Local taxes

California Department of Tax and Fee Administration

Hybrid

No

Yes

California tax rules

California uses a mixture of origin and destination sourcing rules. State, county, and city taxes are based on the origin of the purchase (the seller), but district taxes are based on the destination (the buyer).

We have already put our tax registration information on file, and the tax will be charged according to destination rules or hybrid origin rules. The default setting is Destination. When you submit your orders, the actual tax rate will show on the checkout page.

Outside California

No sales tax on orders shipped outside California, USA

Need Assistance?

Contact us at 855-412-1136 (Monday to Friday 9 am - 5 pm PST) or email cs@trueimagetech.com for further help.

Or you can leave us a message here. We will get back to you within 1-2 business days, thanks a lot for your support and patience!