Hello Dan Johnson
Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We have reported your problem to relevant departments so as to help them continuously improve product quality and customer experience.
To help you address the problem, our customer service representative will contact you immediately via phone call or email. We may ask for some order information (i.e. order number, cartridge number, quantity of questionable cartridges, etc) on the phone or email. That will be helpful if you can get these information prepared in advance. If you miss our call or email, you can take the initiative to call us at (855)412-1136 or email to cs@trueimagetech.com. We have a whole team stand by to help you.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
