Genuine Ink Warranty
Genuine OEM Products with True Image Protection
All OEM (original) ink products sold at True Image are genuine and brand new.
While these products are manufactured by the original brands, they are sold with True Image warranty coverage, not the manufacturer’s warranty.
Our Warranty Coverage
We stand behind every purchase with:
- 30-Day Money-Back Guarantee – Return for any reason
- 2-Year Warranty – Full support for product performance
⚠️ Please note: OEM products purchased from True Image do not include the original manufacturer’s warranty.
Packaging Conditions Explained
To offer better value, we provide OEM products in different packaging conditions:
- Original Box (Original manufacturer packaging)
- New Box (Freshly repackaged in white box)
The difference is only the packaging — the product inside is always the same.
What Stays the Same
No matter which packaging you choose:
- 100% Genuine OEM Product
- Brand New, Never Used
- Same Print Quality & Performance
Where Our OEM Products Come From
Our OEM ink cartridges come from customers who no longer need them — for example, when a printer is no longer working or the wrong cartridge model was purchased.
To reduce waste and make better use of these products, we carefully recover and reintroduce them into circulation. Each cartridge is carefully tested to ensure full functionality, excellent condition, and that it is within its warranty period before being offered for resale.
Our Promise
At True Image, customer satisfaction comes first. No matter the packaging, what truly matters is that your printer performs flawlessly.
That’s why every order is backed by our: 100% Satisfaction Guarantee