We offer a one-year guarantee on all our cartridges. If you have any issues with the product during this period, please feel free to contact us! Our customer service team will either send a replacement or process the refund for you.
Call us at: (855) 412-1136, M-F 6am-5pm PST
Email us at: RMA@trueimagetech.com
Before You Return:
Kindly provides the below information for our reference:
ORDER ID, CARTRIDGE NUMBER, QUANTITY OF DEFECTIVE CARTRIDGES& RETURN REASON(if possible).
Let's Start A Return!
If your cartridges are defective:
Please contact us by phone, live chat, or email and let us know that you want to start a return process. We will send a replacement or process the refund for you directly.
If your cartridges are not defective:
Please contact our customer service team via phone call, email or live chat, we will then email you the RMA number (Return Merchandise Authorization) and return to address within 1-2 business days.
Please Note:
* Packages received without a Return Merchandise Authorization Number will not be processed for a refund.
* Customers will undertake the return shipping fee for non-defective products.
* Refunds are typically issued within 3-5 days of receiving the returned package from the customer. It may take an additional 3-7 business days for your bank to process the refund once it has been issued on our end.
What if I Got the Wrong Product or Lost My Package?
Please call (855) 412-1136 or email RMA@trueimagetech.com WITHIN 30 DAYS of the original order date to be qualified for a replacement or reshipment if you unfortunately have received only parts of your order , incorrect products or lost packages.
Can I return unopened cartridges if I no longer need it?
If you ordered the wrong product or purchased a new printer that no longer recognizes your current cartridge series, you may exchange the product as long as it is unopened and falls within the 1 year guarantee window. To set up an exchange, please contact our customer service team and we will get it started for you!
Are the shipping charges refundable?
Shipping charges are nonrefundable, except in the event of a packing error or defective cartridges.
Do you charge a restocking fee?
No, we do not charge any restocking fee.
