Hello Fabiola,
Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We have reported your problem to relevant departments so as to help them continuously improve product quality and customer experience.
According to the USPS tracking information, your package was successfully delivered on September 22. If you have not yet received the package or need any further assistance, please don't hesitate to contact us at cs@trueimagetech.com or call us directly at (855)412-1136. We have a whole team standing by to help you.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or a full refund unconditionally. Therefore, please don't feel upset and give us a chance to fix the problem. We will do our best to make you a happy customer again.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team