Hello NICOLE SHERER,
Thank you for your important feedback. All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally.
Please feel free to take the initiative to call us at (855)412-1136 or email to cs@trueimagetech.com if you need any help. We have a whole team stand by to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team