Hello Rick Riley,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to cs@trueimagetech.com. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team