02. Do I have to pay the shipping costs for returning?
Returns of the empty toner cartridges (limited to specific models) are free when you use our prepaid return shipping label.
If you need to return or exchange the True Image toner cartridge that you bought from us, please check the Returns & Exchanges policy or contact us before you start return progress.
03. Is this a recycling campaign for all types of toner cartridges?
Our toner cartridge recycling event is limited to the following products:
HP 58X Black (CF258X), HP 414X Black (W2020X), HP 414X Cyan (W2021X), HP 414X Yellow (W2022X), HP 414X Magenta (W2023X)
We reserve the right to refuse payment for any third-party remanufactured toner cartridges as we cannot guarantee that further remanufacturing can be done on these cartridges.
04. Are there any fees associated with this program?
No. This program is 100% FREE. We will provide you with a shipping label for the cartridges. The only thing required on your part is proper packaging for the cartridges.
05. When will you ship my order?
All orders placed before 4 pm are shipped the same day, Monday to Friday. Orders placed after 4 pm or on weekends will be shipped as soon as possible on the next working day (so weekend orders will be shipped on Monday).
06. What if my toner cartridge encounter errors when installation or using?
If the printer display a warning message when printing, you may just leave it alone. It won't interfere with the normal printing.
Also, when printing, a pop-up warning message display on your computer screen saying "Used or Counterfeit Cartridge in Use" or "Cartridge low", please click the Snooze button and select "2 month" from the menu to disable the message.
If you still need help, please refer to the instruction manual in the package or contact us via live chat or send email to email@example.com.